Return & Cancellation

30-Day Return Policy

We accept authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been damaged, disassembled, modified, or mounted due to user error.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping package and refer to our Return Procedure (below).

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect items. If you receive missing, damaged, or incorrect items, please call us immediately (+1-908-312-1543) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect items after 30 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company. 

Return Procedure

In order to obtain a Return Merchandise Authorization (RMA) number, please complete an Online RMA Form or call our Customer Service Department at 1-908-312-1543.

     1. File online – Please provide the following information about your order:

1.     Customer's name

2.     Email address

3.     Contact Number

4.     Date of Order

5.     Order ID

6.     Product Code(s) of the item(s) you want to return

7.     Product Name(s)

8.     A complete and detailed explanation as to why the product is being returned

RMA number(s) along with return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return

Please expect to be contacted by our associates in case additional information is required. 

If you do not have your order ID, please indicate when your order was purchased and the full name you used upon ordering.  
 

     2. Call us - Call our Customer Service Department at 1-908-312-1543.

·         Monday to Friday from 9am to 9pm EST; (6am to 6pm PST)  

All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.

Freight Charge

We are not responsible for any return freight charges unless the return is due to a direct result of an error on our part.

Refund Processing

Refunds are normally processed and credited within 24-48 business hours after we receive the returned items. You will receive the refund after deducting the 5% Restocking Fee. Once the returned item(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered.  You will receive a "credit approved" e-mail the day your refund is processed.  If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.

If you have any questions, please contact us and we will be happy to help.

Cancellation Policy

Cancellations may be accommodated if the order has not yet been packed or shipped.

We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via phone (1-908-312-1543) or email to speak with a customer service representative.

 

 

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